Toronto Blooms is synonymous for Gross Incompetence. Below is what I ordered and what was actually delivered, two days late (they were for a funeral) and one plant arrived dead because they shipped them via Canpar 4 days before they were delivered. Canpar is the same crappy courier company Walmart Canada uses. I try to contact customer service by phone - no answer. Never any answer. No call-back either even though I left several messages. Tried the "chat" feature on their website - received obvious automated responses. Was not speaking to a real person. Finally contacted someone by email and this person had no interest in doing anything to resolve the problem. No apology, nothing. She kept trying to blame me. I chose "the wrong" shipping option (no I didn't). They don't deliver on weekends (yes they do). It's one "business day" delivery. Okay, so even if that's true, a) why did they send me confirmation of delivery for Sunday? And if it's one BUSINESS day delivery that would make it Monday and it wasn't delivered until Tuesday. But apparently it was still my fault. I was finally told that if, when it arrived, there was a problem with the order, they would CONSIDER giving me a PARTIAL refund. Are you kidding me?? You don't deliver on time, you don't deliver what I ordered (you deliver something cheaper than what I paid for) and the plant arrives dead and you're going to CONSIDER giving me a PARTIAL refund ?? What kind of mickey-mouse company is this? So as of today, Wednesday just before noon, nobody has responded to my request for a full refund. Total radio silence. And btw, what was delivered, even if one had not arrived dead, is something that you can pick up at a grocery store for probably $20 each. They charged me close to $100 which, had they arrived on time, exactly what I ordered, and not dead, I wouldn't be complaining about because I do understand that ordering flowers through a florist costs way more than flowers at the grocery store.