PLEASE SAVE YOUR MONEY AND DO NOT ORDER FROM THIS COMPANY. I ordered a $150 Christmas centerpiece (photos included) that was supposed to include candles (plural), roses, pine cones, chrysanthemums, and holiday-themed ornaments gathered in a metal tin. The arrangement my mother-in-law received is nothing at all like described or pictured. While I understand some types of floral might not be available as advertised, that doesn't explain why there was one stubby candle instead of two tapers, no holiday ornaments at all, rather unattractive plaid bows, and cheap carnations instead of more quality blooms warranting the hefty price tag. When I reached out to Toronto Blooms' customer service, they sent me this rubber-stamped response: Due to the high volume of orders being processed, we are not always able to contact customers ahead to advise them of substitutions. By placing an order you accepted our terms and conditions, and thus agreed that the order may consist of products that differ from the original product description. Furthermore, you agreed that you are not entitled to refunds or compensation under such circumstances, as per our refund policies: "NOT AS DESCRIBED & SUBSTITUTIONS - Where a package is 'not as described on our website' and/or we have substituted item(s) in a gift/gift basket that are in compliance with our 'substitution policy'." Essentially, they use their terms and conditions to get away with highway robbery, and customer satisfaction is nowhere on their spectrum when it comes to doing business. Be smarter than I was and order from anywhere else.