My husband ordered a box of pink roses for our anniversary. He requested that they be delivered in the AM. Based on tracking info provided that morning the roses were shipped around 7AM. They didn't actually show up to the house until 6-7 pm that day. They were delivered in a regular car, and it was a hot day so these poor roses have been cooking in the car all day. While on first look they looked beautiful, the roses very quickly deteriorated. With in just 2 days they looked terrible. When I looked for a way to add water, I noted a couple of roses snapped off and at the bottom rotting. If someone is going to charge premium price for the roses then they should deliver a premium product and service. When I did contact the customer service, they told me that the complaints are accepted only within 24 h window. So in other words if your flowers are rotting 48 later after you have spent hundreds of dollars, they don't care. Do not buy from these guys. I bought roses from a grocery store just earlier in the week which are still in far better shape than these were 48 post delivery.