It was my friends birthday and she got engaged the night before so I wanted to send same day flowers to her for when she arrived back home from her travels. They delivered same day but to the wrong address. When I said, the picture you sent was the wrong house, they said we delivered to the address you provided. Luckily, my friend saw in a Facebook group for her area that her delivery was waiting at the completing wrong building (building 15 instead of 10). When I confirmed with the company that I know for a fact they delivered to the wrong address they said sorry won’t happen again. Not even an offer to refund the delivery…I had to text my friend to ask if she knew where this picture was and she had to figure it out and go pick up her own surprise. It won’t happen again, is right. I won’t be ordering again.