I ordered their "Easter Egg Succulent" potted succulents for my daughter for Easter though the item arrived on the wrong date and the vase was a plain rectangular white porcelain vase not the "Easter Egg" rock vase shown on their website. Reaching out to inquire brought a cold legalese response that subsitutions are their prerogative and stating that by ordering from them one is "not entitled to refunds or compensation". In my view this is bait and switch, false advertising and an unfortunately dismissive response to a reasonable complaint. Recommend avoid, patronize businesses that care about their customers.