I do like and have used TourRadar over the years and love the ability to review/purchase tours from several companies on one portal. I am able to usually get an answer via the chat within 24hrs for any support questions I have from either the tour provide or TourRadar. Two things can be improved: 1) Tour providers are not updating their tours to be unavailable. I often reserve tours that show as available and only find out they are not days later, which causes me issues (e.g., travel credits locked, lost opportunities for other trips waiting for confirmation). I believe this has to do with the tour providers and TourRadar only receives the feeds from these companies. 2) The Travel Credit system being processed prior to trip confirmation. I believe the travel credits should only be processed AFTER the tour has been confirmed. I have lost travel credits a few times because I booked a tour that could not confirm me and my travel credits were not reimbursed. I think this is a lose-lose situation. I, as a customer, losing these credits makes me angry and I always end up asking your reps to retroactively add these credits for, a few times they did not. That is a burden for the TourRadar staff because it adds extra unnecessary support tasks for them to do.