TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,707 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,707 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“2nd time we have used Tour Radar, and looking forward to the 3rd. Very professional and nice people.”

Helpful Report

Posted 3 weeks ago

Thank you for your loyalty David! We’re delighted that our professionalism and friendly service made an impression. With 24/7 support, we’ll be ready whenever you’re set for your next adventure. Kind regards, The TourRadar Team

Posted 3 weeks ago

“It's my first time booking with tourradar. I honestly had some concerns about the travel because its my first time traveling outside the european union. The workers guarenteed me it'll be just fine AND guided me well on how to book the trip , adviced me to take ensurence , etc ... I'm still very exited to do this trip ( to Australia ) , i'm thankfull the company had many patience with me and my questions and concerns . I'm also 100% Certain the trip will be one to remember . I want to close this review by saying : Thank you tourradar for the patience you guys had for me and my many many eagerly asked questions , See you guys soon ! Gürkan from Belgium.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your experience, Gürkan! We’re thrilled to have helped ease your concerns for your adventure to Australia. Our Travel Experts are always here to support you every step of the way. We can’t wait for you to create unforgettable memories! Happy Travels, The TourRadar Team

Posted 3 weeks ago

“Our three-day tour of the Lake District, departing from Edinburgh, was truly unforgettable. Our guide, Graeme Milne, was one of the most professional and friendly guides I’ve encountered throughout my many travels worldwide. His extensive knowledge of the cultural and historical background of the region added an extra dimension to our journey through the stunning landscapes of this unique district in England. At the beginning of the tour, Graeme had us introduce ourselves and share what had motivated us to join the tour. This allowed him to perfectly tailor the itinerary to the participants' tastes and interests. The accommodation, included in the tour price, at a traditional English Bed and Breakfast was excellent value as well. I highly recommend this tour to anyone with limited time who wants to efficiently and meaningfully explore the beautiful lands of northern England.”

Helpful Report

Posted 2 months ago

“Takes too long to answer the call for reservation.”

Helpful Report

Posted 2 months ago

Hi Wasim, Thanks for your review. We're thrilled to see you have booked this wonderful adventure! We pride ourselves on being readily available to travelers 24/7 and regret if our communication efforts have not met your expectations. While there might be a little wait to reach one of our agents during busy travel times, travelers can also reach out on live chat for an immediate response. Happy Travels, The TourRadar Team

Posted 2 months ago

“Easy and fast response”

Helpful Report

Posted 2 months ago

“To book isn’t difficult. Months ahead of my trip I wanted to switch trips. Weeks of headache to complete that and allotted less than. 24-48 to respond or things get cancelled is annoying. Confirming clarity of a message is necessary multiple times. I tried to book a hotel arriving early and they cancelled the booking since they needed a second confirmation when they had it in writing to confirm and that was cancelled saying I had to do it in my own when it clearly stated they can coordinate the booking. It’s a headache for the process side to the customer. This is my second trip and I’m questioning if I want to use them next year too.”

Helpful Report

Posted 2 months ago

Hi Chad, Thank you for sharing your feedback with us. We regret to hear about the challenges you experienced while trying to switch trips and coordinate your hotel booking. We understand how frustrating it can be when things don’t go as smoothly as expected. As you’ve been in direct communication with your operator, we want to emphasize that each operator has their own processes and procedures, which can sometimes lead to the complexities you’ve encountered. However, we truly appreciate your patience throughout the process. We value your continued support and hope you’ll consider using TourRadar again in the future. With hundreds of different operators on our platform, we’re confident we can help you find one that better suits your needs and provides a more seamless experience. If you have any further concerns or need assistance with anything else, please don’t hesitate to reach out. Kind regards, The TourRadar Team

Posted 2 months ago

“Okay. A bit convoluted. Wanted to speak directly with someone and while that was offered it didn't happen. Was better once I was dealing directly with the service provider in India. Though I am a bit worried that it isn't going to work. Fingers crossed.”

Helpful Report

Posted 2 months ago

Hi there, Thank you for your feedback. We regret to hear that your experience was not as straightforward as expected and for any inconvenience caused. We're glad things improved once you connected with the service provider. We understand your concerns and want to reassure you that we’re here to support you throughout the booking process. If you need any assistance, our 24/7 live chat and phone line are always available. We hope you have a wonderful time on your adventure and look forward to hearing from you. Kind regards, The TourRadar Team

Posted 2 months ago

“All online no human interaction but very effective and efficient.”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for your review! We're glad to hear that you found the online booking process effective and efficient, even without human interaction. Our goal is to provide a seamless experience for all our travelers. If you ever need assistance, our Travel Experts are also available 24/7 via phone and live chat to help. Best regards, The TourRadar Team

Posted 2 months ago

“I have been dealing with Melissa who has helped me every step of the way. We need more people like her. She has put my mind to ease withy travel to Capetown SA. Can't wait for my tour.”

Helpful Report

Posted 2 months ago

Hi Elizabeth, It's wonderful to hear that your operator has been such a great support in planning your trip to Cape Town! At TourRadar, we are proud to offer 50,000+ adventures from more than 2,500 operators. We hope your adventure exceeds all expectations! Happy Travels, The TourRadar Team

Posted 2 months ago

“Excellent website, backed up by real people with real experience to offer help wherever needed.”

Helpful Report

Posted 2 months ago

Hi Andrew, Thank you for your kind words! We strive to make finding and booking organized adventures quick and seamless. Our 24/7 Travel Experts are passionate about travel and always eager to share their experiences, helping you select the perfect adventure every time! Happy Travels, The TourRadar Team

Posted 2 months ago

“I measure a company by the qualty of its communications. I can't say enough good about how Tourradar has communicated with me. Just excellent.”

Helpful Report

Posted 2 months ago

Hi Anthony, We're so glad you had an excellent experience with our communication! Clear and timely communication is key to a successful journey, and we're proud that our team delivered. With 24/7 support via phone and live chat, we are always available to assist with every step of the booking process. Happy Travels, The TourRadar Team

Posted 2 months ago

“The only downside is when you send a message it is unclear who will reply TourRadar or the actual travel company. The travel companies appear to have access to the message while TourRadar sends out a generic message saying we will get back to you .”

Helpful Report

Posted 2 months ago

Hi Ann, Thank you for sharing your feedback. When you contact the adventure operator through a Tour Detail Page or place a booking, a personalized Booking Conversation Page is created for direct communication. TourRadar also has access to assist in ensuring a smooth experience. Rest assured, we're both here to help you. We regret any confusion and will work on making improvements. Our team has reached out to offer further assistance. Best regards, The TourRadar Team

Posted 2 months ago

“Very good! Our driver for the 3 days was great, good sense of humour spoke languages fluently and always had a smile. We had a 5 year old with us and the guides took good care of her throughout making sure she was engaged and entertained throughout. It was a very hot time of year and we needed that support as some activities can be quite challenging for a little one. But the guides were all very good. Just some advice for those thinking of bringing kids it is early mornings and late evenings with a lot of driving in between activities so make sure your kids are prepared.”

Helpful Report

Posted 2 months ago

Hi Chris! Thank you so much for sharing your experience. We’re thrilled that your driver and guides were not only entertaining but also attentive to your child’s needs during the adventure. It’s wonderful to hear that their efforts made the trip enjoyable for everyone, even with the early starts and long days. We truly appreciate your advice for future travelers. Our Travel Experts are available 24/7 to support you in creating more unforgettable family memories. Best regards, The TourRadar Team

Posted 2 months ago

“Easy to book simple so far no problems”

Helpful Report

Posted 3 months ago

Hi Adrian, thank you for your review! We’re glad to hear that the booking was easy and everything has been smooth so far. That’s exactly what we aim for at TourRadar! As the ultimate travel hack, we’re committed to making your adventure planning as straightforward as possible. Happy travels, The TourRadar Team.

Posted 2 months ago

“Booking was fairly easy. The tour was outsourced to a company called europamundo which did cause a little confusion. There were also a lot of documents to upload.”

Helpful Report

Posted 3 months ago

Hi there, thank you for your review! We’re thrilled you found the booking process straightforward. As the leading adventure booking platform, we love connecting you with over 2,500 fantastic operators who bring these adventures to life. We appreciate your understanding about the document uploads—these can vary depending on the tour, but it’s all part of ensuring an amazing experience. Happy travels, The TourRadar Team.

Posted 2 months ago

“Disaster. Poor customer service and poor experience. There were some customer service representatives that were good but overall the experience was awful. Will never book with them again.”

Helpful Report

Posted 3 months ago

Hi Josie, Thank you for taking the time to leave a review. We are saddened to hear that your booking experience was not entirely satisfactory and regret that our efforts did not meet your expectations. We can see that our Customer Relations team has previously reached out to discuss your experience and assist with your booking. If there is anything else we can assist with, please do not hesitate to reach out. We are available 24/7 via phone and live chat and are always happy to help. Kind Regards, The TourRadar Team

Posted 3 months ago

“I want all my concerns answered as soon as possible.”

Helpful Report

Posted 5 months ago

“So far has been really good communication. Will wait and see how the tour turns out!”

Helpful Report

Posted 5 months ago

“They were so good to me! I was diagnosed with cancer and had to cancel our trip last minute. It was beyond the cancellation policies and they reimbursed me. This was so appreciated and demonstrates care for their customers.”

Helpful Report

Posted 6 months ago

“It’s a nice website and easy to search tours. However, many of the tour operators are not equally prompt to answer your questions promptly.”

Helpful Report

Posted 6 months ago

Hi Pradipta, Thank you for your feedback! We're glad to hear that you find our website easy to use and helpful for searching adventures. We regret for any delays you've experienced in getting responses from some tour operators. Due to timezone and staffing differences, some operators may take a bit longer than others to respond. We strive to ensure all our partners provide timely and accurate information, and we will work on improving this aspect of our service. If you have any specific concerns or need assistance, please feel free to reach out to us directly. We're here to help 24/7! Best regards, The TourRadar Team

Posted 6 months ago

TourRadar is rated 4.6 based on 6,707 reviews