I used Tourradar 4 times and 3/4 times things went sour with an escalation of failure to respond. I have written two other reviews, this will summarise and complete the picture: 1)Last October there were repeated attempts to overcharge my credit card for the Intrepid Lombok tour. That was avoided because I placed a restriction on my credit card. I do possess the records. 2)I was overcharged by 1500NZD for the South America Intrepid Tour. The credit card overcharge resulted in spending three consecutive mornings at ANZ branch in order to resolve it. 3) When I booked a 7,500 NZD South America Tour they did not bother to ask basic questions about options of the trip. Intrepid admitted in a private email (I can provide it) that they are indeed hopeless and that they should have paid for the Machu Picchu trek mixup (simply they did not book it and I was supposed to go by train!). It happened that Intrepid was able to accommodate me, but that was just lucky. 4)I booked an Amigo tour of Rio De Janeiro, and in fact, I had to find and communicate the details myself with Amigo Tours (e.g. where to get picked up etc.). This was a total failure to assist. In summary, this website is great for tour comparison. Given that they have hundreds of tours they have no idea what they are selling. Usually when you ask a question they copy and past from the trip notes. I guess this is what you get for an average 100NZD discount.