My reference ID is 86280-PMMBL ; Booking ID: ARC-1662214
I do not understand why I paid more for the trip than the rest of my 5 trip companions. We signed up on the same day within couple hours. We'll travel as a group and Pauline and I share a room. According to the quote Bon Yu Chu informed us we should get a 5% discount. But even I used Bon Yu Chu's reference ID to book, I was charged in full price of $1305.62 without any discount. Therefore after paying for the deposit that was booked on 5/14, charged on 5/15 , my December due will be $1044.5 while the rest of my friends will pay $998.80.
I tried to use the 'conversation' under my deposit recept to contact you but could not get through the person in charge to fix the price for days. I got several responses through the 'conversations' but they all said they were not the person in charge. Please pass my request to the person in charge to make the correction. Because of this problem I am sorry to tell you that I have not had a very frustrating experience with your company. Thank you.
Celine Hsieh
price was corrected. I changed the rating to average even the price was fixed because of all the trouble I have to go through in order to get the problem solved.
7 years ago
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