I’ve had good experiences with TourRadar in the past, which is why I wanted to book through you this time. However, I had conflicting email replies to my queries on a specific tour this time round. Then, when I tried calling the Spain number listed on your website, I got stuck in an automated loop where I was never able to speak to a person to resolve my issue. I had decided to give up and book directly with the tour company when I had a call from a NY number. The woman who called me (Liz? Lynn?) was both helpful and knowledgeable and saved the day. After speaking to her, I booked the tour through TourRadar.