I am pleased with the way they handle calls. Reps are polite and gentle. They do not push for sale. Proactively, they offered promo codes for discount. Only thing, I was not made aware on website or over the phone, that once I book, it will be on hold (pending status) for 48 to 72 hours. I was in total impression that once you click "pay now", you are done and you are confirmed for your trip. SO GYS BE CAREFUL , if you are using this portal. (The reason behind this pending status is that they have to communicate with local guys in Turkey and local guys have to book buses, hotels, internal flights, etc., "manually". It is not a seamless process like what we see in North America)