On our recent trip to Cusco, staff member Jacob went out of his way to look after us, including taking us back to the airport when it was time to leave. I cannot recall the driver’s name, who drove us a few times, he was also very helpful with information and a very safe driver. Our tour guide “Eddy” was excellent at his job, very friendly, approachable and knowledgeable. Our only blip/complaint was when we went to Manchu Pichu our guide toured us around the site, but we missed some of it. When he left us, we were under the impression we could go back and look at everything again at our leisure. We quickly found this to not be true and were sent out only to realize you could only go in once with your ticket! Seeing how upset we were another tour guide on the site managed to persuade the gate staff to allow us back in but we had to pay $40. More SOL to do so. Which we did, since Manchu Pichu was our main reason for travelling to Peru. All in all I would recommend this company if you’re short on time and looking for a great tour.