I'll start with the negatives- 1. It was only after I had made the booking that I was advised not to book flights until after confirmation, If it was in any prior communication I did not see it. 2. It took 4 business days to receive confirmation. When a tour is being advertised for a certain date and all seats are still available then it is a little hard to understand why confirmation takes so long. I actually had booked the flights on the same day as the booking as the prices were rising at a rapid rate. The positives - 1. Communication was easy. 2. I like the flexible payment plan offered after paying the deposit.