We found that the TourRadar staffers were both prompt and forthcoming in answering the specific questions we put to them in writing. We also appreciate the savings we received by booking through TourRadar rather than the company, Trafalgar, which is actually providing the travel service. We were a bit miffed that not until just before our booking did we receive the word that the partially-deferred payment schedule laid out in the TourRadar ad was really the policy of Trafalgar and that to get the lower price from TourRadar we had to pay the full price up front. We are waiting until this trip is over before deciding whether we will recommend TourRadar to our friends. We think the answer will be yes, but will wait and see.