I did not use the website but phoned as I had a question I wanted the answer before booking. I phoned 3 times on 4/5 to your 0800 number and had no pick up each time which was annoying as your answer phone stated there was a 24/7 365 days a year answer service availiable I phoned again on 5/5 and did receive a quick answer and a very helpful service which enabled me to provisionally book a trip. I had to wait till 7/5 to comfirm with my employer I could took the required dates. Having agreed this I again phoned the 0800 number to confirm ny booking and pay the deposite. Again no answer so as I was receiving e-mails stating my 48 hrs time limit for confirming my trip was running out I decided to use your 0043 (Canada) number which would be costly. Again I got through immediatly and the service was excellent but I was diappointed that this did not occur everytime and ended with me having to use a none free phone number. I was very close on 4/5 to give up trying to contact your company and use another one. regards