The customer service representatives from TourRadar have always been very polite and courteous. The one piece of negative feedback is that I saw a tour on the site that was advertised at a price, and within 6hrs this price had increased by £179. When I queried it, they had denied the fact that there was a price increase even though I had evidence provided to them via a screenshot and the brochure download, however Bamba Experience were adamant the price had not been altered. In this case, given that evidence was provided I would have at the very minimum expected the error to be acknowledged and notified that price changes can occur at any time, but this was not done and became a bit confrontational. I would normally would have expected for this price to be honoured given the evidence provided. Once the communications were moved away from the tour operator and back to TourRadar the experience was a lot more friendly and they had offered a discretionary discount which was appreciated, especially given I am a returning customer.