I put a 48 hour hold on two spaces of a Trafalgar tour. The next day, when I called to book the tour, I was told that it was sold out. When I stated that I had a 48 hour hold on two positions in the tour, I was told that the 48 hour hold did not mean that the two seats I wanted were being held for me. That is, at best, highly misleading, and I found it to be unacceptable. My only alternative was to go with a less desirable tour date starting a week later. That booking was handled acceptably. However, if I'd known that the 48 hour hold did not mean what any reasonable person would have assumed it meant, I would have booked the tour then and there instead of placing the hold and I would have gotten the tour start date I wanted.