We had good service when looking to sign us up, but no contact from you once I’d paid the deposit. I had a query regarding compulsory Travel Insurance for our trip, needed according to you, for you to be able to release our Tour Voucher, but my attempts to contact a Representative were just ignored. Possibly this is the domain of the actual Travel company rather than TourRadar acting as an intermediary, but to get no reply at all is neither helpful nor good PR Joe from TourRadar rang me 15 minutes after I posted the above reviewI still think they were slack in that it took this review to get any action, my previous two attempts being ignored, but the service when I did get to speak with someone from the company was good, and I appreciate it that they took the time to sort the problem. Perhaps I have just been unlucky this time, and it will be interesting to see how good their subsequent service is, but at this stage, based on the support fromJoe, I would be prepared to use TourRadar again.