I am happy with the tour I booked but really frustrated with TourRadar as a middleman. There were lots of issues with the booking process that I haven’t experienced on other sites. The staff I dealt with were all wonderful but you should make the site easier to use and grant them the technology to resolve issues more quickly. ***edit: I would like to add that the company has been really responsive to my complaints in terms of getting feedback, calls, etc. I might use the site again if I could book something with a confirmation straight through. To explain a lil more: I found a tour I liked but the vendor couldn't confirm it right away, even though I called them. It took about 2-3 days to get it all nailed down and I ended up not getting the good flight I wanted as a result. Then TourRadar contacted me after I had booked my flight and dealt with the tour operator, and thought it was all done. However, TourRadar person told it wasn't confirmed yet and I needed to pay more, and messed up the discount code, so it took longer to book. In the end, I am happy TourRadar helps people connect with these trips but think the site should be simpler. If vendors want to sell a trip on there, they should sell it — the end. Don't tease me with a trip and then it can't be booked because I'm one person and then the dates change and then the extra charge because I'm one person doesn't go through, etc etc. Just really frustrating, especially when you are booking flights as well. HOWEVER, TourRadar does seem more concerned about customers' happiness than many other booking sites, in terms of outreach and customer happiness. I really, truly appreciate that because I've dealt with other booking sites that DGAF. So, if you've read this far you've gotten my full experience on the site. They have great trip options, the booking process isn't seamless, but maybe in the end you get a great trip booked at a great price :) *