This is a terrible company with a poorest customer service I ever had. I bought tour a week ago and leaving on October 7th. I left 5-6 messages on their website trying to get in touch with Iglesias Travel which is a tour operator for Tourradar in Turkey.I wanted to know when and who will pick me up on first day of the tour and I have no response. I call 5 times but no customer service rep was able to give me any helpful information and all they can do is to send email to the Operator who is not responding. I asked several times to speak with the Manager:"not available","he will not be able to help more than we do"...it's a terrible customer service and no one taking ANY responsibility:this is a poorest customer service I EVER had traveling over 15 years