Jesse was very helpful & worked with me to put a 48 hour HOLD on a cruise I wanted to take with a friend, so that I could discuss it with her. However, when I was ready to book it, it took three hours ... the whole booking had to be split in two so that my friend & I could pay our separate shares &it could only be done at HQ; I could not do it online. Then he needed us on a conference call but I don't know how to set that up so I asked him to do so & he was tied up with another traveler. It was getting down to the wire when another associate, Bek, finally called & we were able to get everything finalized.