The one thing we hate is that the operator of the tour is NOT allowed to accept our credit cards for the monies that you want to collect for the extra sites and meals, etc. It is the most annoying thing to try and find a bank in the Country you are in that will give you a hand. Then most times you take too much money home and have to get rid of it all over again. We think you could do 100% better in that department. Also, sometimes we want a little extra time...and we have to be kept on a strict routine. It is hard when you are older. The last is that you will NOT allow the physical disabilities that we get in older years and so NO wheelchairs are allowed...and yet there is a person with us to push it, and help us along. We need to be INCLUDED, not EXCLUDED!!! This last complaint is the worst.