I ordered an item for Christmas and paid extra for express delivery to ensure it arrived on time. Unfortunately, the item never arrived. After sending several emails to inquire about the status, I was finally informed that the item was missing. They offered a full refund, but there was no apology or explanation provided—just a straightforward refund offer. This lack of communication left me feeling very disappointed, especially since I was counting on this gift for the holiday season. It’s frustrating when a company promotes a service or product that they cannot deliver. When I requested an apology, I received a poorly written email filled with spelling mistakes. The response did not adequately address my concerns or provide any reason for the issue. After that, all communication ceased, and my follow-up emails went unanswered. I strongly advise against using this company based on my experience.