Howard, one of the service managers in the service department at Gettel Toyota of Sarasota, Florida, made it his sole purpose to make every customer that he encountered on 8/17 angry. Almost every employee that works there was rude to the customers, but he has the worst attitude of any employee I have ever encountered in a Toyota dealership, and I’m on Toyota #7. I have purchased 2 Tundras, 2 RAV4 Limiteds, 1 Avalon, 1 Camry and 1 4Runner Limited. That is a lot of time spent in Toyota dealerships, and I have never encountered any employee as awful as Howard. And never had such a negative experience as I did at Getter Toyota of Sarasota. I watched Howard while he spoke to customers and he thoroughly enjoyed making each one of them angry. He argued with and was sarcastic to every customer that he spoke to. He is miserable with his job, which he also stated several times, and it shows. Shame on you Gettel Toyota of Sarasota for putting this man in a position where he deals with people!! And, my car is still in the service department. They told me that my car was undriveable. They stated that they didn’t have the part and they would not have it until Tuesday. They said there were no rental cars, no loaner cars, and they did not have the ability to shuttle me home and I live in Sarasota, 25 minutes from the dealership. Every dealership that I have ever been to will shuttle you if you live within 30 minutes of the dealership and they can’t give you your car back the day of service. And I also was with my disabled mother who uses a walker and has a battery powered portable oxygen concentrator. This whole experience was so disrespectful, that another customer noticed and offered us a ride home, which we declined. We finally found a ride home and went to the front door of the dealership to wait for our ride to arrive. As we waited at the front door, multiple staff members were sitting on the benches out front and not one of them offered to give my mother, an 84-year-old woman with a walker and an oxygen concentrator, a seat. They were all sitting out there taking up all of the seats while two customers, one disabled, stood. These people do not care about their customers at this dealership and they especially don’t care about disabled customers. The sarcasm and disrespect at this dealership is appalling. If my mother’s oxygen concentrator would have ran out of battery power this dealership would’ve had a medical emergency on their hands. But I can promise you, they did not care. I don’t trust that the dealership is going to fix my car appropriately and I will have an inspected by another car dealership after I get it back. I was considering trading in my 2018 RAV4 yesterday for a new one, however, after this experience, I have changed my mind.