“Terrible. I purchased a 2021 Toyota 4runner February 2021. It has cost me over $4000 in engine repairs. That is more than 7 previously owned Toyota,Lexus problems put together. From research I have found that Toyota is not the best quality vehicle anymore. A few Japanese brands have overtaken Toyota, such as Subaru and Honda. Toyota=Less Reliability now.”
“Toyota holds back on apps you as the owner can install to make the car and driving it more pleasurable. Even something as simple as a map app. If you want a map you have to pay them a monthly fee. What's wrong with allowing the screen to interface with the owners phone and mirroring the screen so we can use the map app we all already have the way other manufacturers do. Toyota has just gotten too greedy and that also reflects in the number of recalls they have for poorly made parts .”
“Buyer beware! What sold us on the 2021 Rav4 was the pre collision sensor and thats exactly what doesnt work. Our vehicle was totaled out because of an accident. The sensor didnt work when it was supposed to. I reported it thru toyota corporate and they said they would investigate the vehicle and would get back to me. I called two more times to speak to my case manager and after 35 days they told me they havent even started and thats after they said they already started. They are liars and crappy vehicles. Better off with a KIA!!! Toyota is garbage!!!”
“"I bought a brand-new 2024 Tundra, and on the third day, it started making a horrible noise. I called the dealer, and we took it in that same week, but they did NOTHING. Then it started having brake issues, and to summarize: since April 2024, I’ve been waiting, and NEITHER THE DEALER NOR TOYOTA HAS DONE ANYTHING. They just say it has brake problems and that parts are unavailable for replacement. I almost had an accident due to brake failure, and TOYOTA AND THE DEALER don’t care about people’s lives. The TUNDRA keeps getting worse every day, and since April, NOTHING HAS BEEN RESOLVED, PUTTING OUR LIVES AT RISK. They also haven’t given us the second key, claiming they don’t have it. TOYOTA IS DEFINITELY IRRESPONSIBLE."”
“in 2012 I purchased a Toyota RAV4 with the factory applied blizzard pearl paint. Toyota issued a customer service program because the paint would periodically bubble and chip off.
This occurred on my vehicle in 2021 and they repaired it. It is now occurring again on my vehicle in a different place and they tell me that their customer service program has ended and I am on my own for fixing the issue. It is frustrating as a loyal customer who has driven Toyota vehicles for more than 20 years to be told that even though the issue was caused by Toyota they will not fix it because of some arbitrary date.
It is not under my control when the paint chips and bubbles. Setting an arbitrary date is very unfair and not reflective of the high-quality of customer service that they say they provide. Very disappointed.”
“When they do a recall on a particular part, why don't they recall on all vehicles with the same part? When they put out a customer advisory, why don't the service personnel tell the customer that there is a customer advisory? Why are two parts dealing with the brakes almost $4,000 to replace? That means my Toyota Prius c 2012 is worth over $100,000. For me, Toyota didn't stand behind their product. I was not having an issue with the parts until now but I didn't know that there was an advisory out.”
“I had issues setting up my payment. It took forever to get through to an actual person. The back ground noise was so loud I couldn’t hear or understand her. She finally just put me on hold and hung up. Worst customer service ever; and I’ve had a lot! Also, I couldn’t find any live chat.”
“Freddy O Beatty Pastor of The Saw Mill Tiny Church: If a review is what you are looking for you should get one that is fair and just. This morning my trip to Toyota became the highlight of my day. You have a mature Black woman there who I had the pleasure to meet . She assured me that Toyota Of Denton cares about me and was concerned that all my questions were answered and that i felt at home. If you had the adversity in life i have faced you would know that she touched my heart and made me feel like family . That fact that Toyota of Denton hired this lady to comfort me made all the difference in the world. Just a few months ago i bought a 2024 prius limited from this dealership and the salesman did a terrible job at best. There for service this morning she changed how angry i was about my purchase of the prius. I never told her how sad i was to have purchased a unit from Denton . Jo Ann Thomas did not need to know about my past . She changed my mind and now i am back to loving Toyota of Denton. The fact is clear that you placed her there to comfort the customer and that is exactly what she did. Please note my day is better because you hired her. Fred Beatty”
“I have a 2025 Toyota Camry I have an issue while holding the break. The vehicle would move forward. This has happened twice. I have another issue with the vehicle in park. The vehicle tries to move forward like it’s in drive and the engine and cooling fan start making noise in the vehicle lifts up like it wants to move. I have another issue while driving a vehicle down the road at approximately 45 miles an hour the vehicles jerks back-and-forth in Europe PMs go up and down my wife and daughter do not feel safe in the vehicle and I have no other choice but to go with a different manufacturer because when I went to the dealership, Toyota sent somebody out to look at my vehicle and at the time they could not find anything wrong with it, and they told me at the dealer that if this problem happens again, they are not allowed to look at it because Toyota already looked at it. I think this way of business is unfair just because they couldn’t find the problem. The first time doesn’t mean they couldn’t solve it the second”
“Ok, so my background is I worked for a Toyota dealer for 12 years. Up until 2015 the vehicles were solid. Now, they have basically sold out to the lowest bidder using inferior parts. I used to own a 2017 Tacoma, purchased right from my desk at Nissan (yes, I was convinced to switch). I already knew of the transmission issues with the 2016 Tacoma and its busy shifting due to its Otto Cycle set up. I wasnt too concerned about this. Fast forward, I take it in for a low pressure fuel pump recall and they also perform a limited svc campaign due to it being within the vin# range of vehicle with possible leaking 3rd brake light. It reads, if not leaking a repair kit is to be installed w/o replacing the light. I have read that, over time, the light can leak, even start to degrade. If found leaking, they are to replace the light. Well, mine wasnt leaking so they installed the kit w/o me knowing it was being done. 2yrs 10 mos later the light has degraded across the top side, allowing water to pour in. I was driving my Nissan at the time to keep miles off of truck. Well, 3 weeks later I decide its needs driven. I open the door and it is full of mold. Now, the campaign is active until April 2025. I called my insurance company and was informed to not drive it and it will be considered a total loss with a certificate of destruction issued, thus, it cannot be driven on the roads ever again. Meanwhile, I had a case open w Toyota trying to get their assistance on this failed campaign fix. I have called over 10 times, each time with the promise someone will look into it and call. I never received one call back. Each time Im told case mgr will call, never did. In fact, the case is still open at this time, nobody has ever called, and my truck now sits in a junk yard. Im FURIOUS !! My last call I told them that this is not the Toyota I worked for and they hesitantly agreed they arent the quality they once were. And yet, the campaign is still ongoing till April and they refused to honor this. So, here I am without a truck I trusted was solid and am left driving my Nissan Rogue Sport (no leaking with this one). The only action I can take now is to inform the world that the Toyota they think is solid may very well be disposable junk within 7 yrs, not the reputation they pride themselves on but they do not care anymore. If this helps one person stay away then I have at least saved them this headache. I will listen to any suggestions on how to make this right.”
“I have a 2016 Camery. It's had transmission problems since it was under warranty and even though I brought it in under warranty, nothing is being done about it. It has a computer issue that made the car turn buy itself, and it leaves antifreeze and no-one can tell me why. Toyota Corp can care less. Didn't even offer me anything off on a new car. Honda is my choice now!”
“2 Years after getting a Toyota Corolla Cross there is an electric Malfunction and the tail lights wont work. Toyota doesn't want to take care of any diagnostic or repair for this manufacture default. I wish no one has to go through this terrible customer service experience. If you don't want this kind of service please don't buy a Toyota in The United States. Stay away of Toyota.”
“I own a 2012 Toyota Tundra, 122K miles on it. Gaskets on these trucks have caused me all kinds of trouble. It's in the shop as we speak, complete tear down and replacement (by humans this time), in hopes of holding on to the truck longer. Beautiful truck, happy when it runs great....but a $7500.00 tear down at 122K miles....not good! Hopefully Toyota will do better at getting these things done correctly. At 60K, it was the secondary fuel injection that went out, 3500K to repair.”
“My problem is NOT with this place, It is with the safety recalls on the 22 and 23 Toyota Tundra. DO NOT BUY THEM! they have so many recalls, and 2 are massive that they have no fix for. 1 IS Toyota catching on fire. Second is Engine issues. Engines losing power and knocking.. Again, my issue not with This place. They are great! Just stay away from 22-23 years Tundra. They are trash!”
“Ripped off on my Toyota Corolla Cross which without the rear windshield wiper is dangerous on rainy snowy days. Toyota of Grand Rapids referred me to Preferred Collision in Grand Haven and they did a LOUSY repair and paint job.”
“Toyota USA is money-hungry and poorly ran. No consideration to post-sale customer service and no interest in having returning customers. I have experienced the high-quality of Toyota’s customer service overseas and mistakenly assumed that there was some form of global standard for the brand. There is not. Toyota USA is consistently subpar in many regards. To give just one example among many, I purchased a brand new car with them in 2019. When you purchase a new car, it comes with perks such as complementary oil changes for the first couple of years, etc. Then 2020 came. Pandemic. No one going anywhere. I wasn’t driving. Did not need an oil change during the period when I was entitled for the complimentary ones. Pandemic ended, started driving again. Contacted Toyota to request the complimentary oil changes to apply retroactively. They made me jump through hoops for weeks, transferring me around and around, having me call different numbers and email different people, be on hold forever, etc - and they eventually refused to honor the oil changes. They make an absurd profit with services. They charge you $100 for a simple oil change that doesn’t cost them $10 and they can’t be bothered to honor something as simple as that to a customer who got a new car from them, in light of the unusual circumstances between 2020-2022. Greedy, gross and disorganized, that is what defines the people running Toyota USA. It's like there is no consistency coming from the top. In Europe or in South-America this would be a no-brainer. Something that costs them so little and makes the customer walk away happy and talking them up is not something they fuss about at Toyotas abroad. But not in the US. No kindness or humanity, no care with the customer, it's just about the $$$$. Corporate greed at its best.”
“$500 in 1988 is equivalent in purchasing power to about $1,332.63 today, that’s the year I joined the military and they been offering that same mil discount the been offering for years. That’s the equivalent of giving you $188 bucks. WOW, thanks Toyota!”
“2023 Toyota Tundra, 26,000 miles did an oil change at dealership. Oil was full of metal shavings. Toyota dealership in Burnsville denied there was a problem and was unresponsive. Suggested that I trade for a new one and pass the problem on. Bad in so many ways!!!”
“Howard, one of the service managers in the service department at Gettel Toyota of Sarasota, Florida, made it his sole purpose to make every customer that he encountered on 8/17 angry. Almost every employee that works there was rude to the customers, but he has the worst attitude of any employee I have ever encountered in a Toyota dealership, and I’m on Toyota #7. I have purchased 2 Tundras, 2 RAV4 Limiteds, 1 Avalon, 1 Camry and 1 4Runner Limited. That is a lot of time spent in Toyota dealerships, and I have never encountered any employee as awful as Howard. And never had such a negative experience as I did at Getter Toyota of Sarasota. I watched Howard while he spoke to customers and he thoroughly enjoyed making each one of them angry. He argued with and was sarcastic to every customer that he spoke to. He is miserable with his job, which he also stated several times, and it shows.
Shame on you Gettel Toyota of Sarasota for putting this man in a position where he deals with people!!
And, my car is still in the service department. They told me that my car was undriveable. They stated that they didn’t have the part and they would not have it until Tuesday. They said there were no rental cars, no loaner cars, and they did not have the ability to shuttle me home and I live in Sarasota, 25 minutes from the dealership. Every dealership that I have ever been to will shuttle you if you live within 30 minutes of the dealership and they can’t give you your car back the day of service. And I also was with my disabled mother who uses a walker and has a battery powered portable oxygen concentrator. This whole experience was so disrespectful, that another customer noticed and offered us a ride home, which we declined.
We finally found a ride home and went to the front door of the dealership to wait for our ride to arrive. As we waited at the front door, multiple staff members were sitting on the benches out front and not one of them offered to give my mother, an 84-year-old woman with a walker and an oxygen concentrator, a seat. They were all sitting out there taking up all of the seats while two customers, one disabled, stood.
These people do not care about their customers at this dealership and they especially don’t care about disabled customers.
The sarcasm and disrespect at this dealership is appalling. If my mother’s oxygen concentrator would have ran out of battery power this dealership would’ve had a medical emergency on their hands. But I can promise you, they did not care.
I don’t trust that the dealership is going to fix my car appropriately and I will have an inspected by another car dealership after I get it back.
I was considering trading in my 2018 RAV4 yesterday for a new one, however, after this experience, I have changed my mind.”
