Toyota USA is money-hungry and poorly ran. No consideration to post-sale customer service and no interest in having returning customers. I have experienced the high-quality of Toyota’s customer service overseas and mistakenly assumed that there was some form of global standard for the brand. There is not. Toyota USA is consistently subpar in many regards. To give just one example among many, I purchased a brand new car with them in 2019. When you purchase a new car, it comes with perks such as complementary oil changes for the first couple of years, etc. Then 2020 came. Pandemic. No one going anywhere. I wasn’t driving. Did not need an oil change during the period when I was entitled for the complimentary ones. Pandemic ended, started driving again. Contacted Toyota to request the complimentary oil changes to apply retroactively. They made me jump through hoops for weeks, transferring me around and around, having me call different numbers and email different people, be on hold forever, etc - and they eventually refused to honor the oil changes. They make an absurd profit with services. They charge you $100 for a simple oil change that doesn’t cost them $10 and they can’t be bothered to honor something as simple as that to a customer who got a new car from them, in light of the unusual circumstances between 2020-2022. Greedy, gross and disorganized, that is what defines the people running Toyota USA. It's like there is no consistency coming from the top. In Europe or in South-America this would be a no-brainer. Something that costs them so little and makes the customer walk away happy and talking them up is not something they fuss about at Toyotas abroad. But not in the US. No kindness or humanity, no care with the customer, it's just about the $$$$. Corporate greed at its best.