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Linda
in 2012 I purchased a Toyota RAV4 with the factory applied blizzard pearl paint. Toyota issued a customer service program because the paint would periodically bubble and chip off. This occurred on my vehicle in 2021 and they repaired it. It is now occurring again on my vehicle in a different place and they tell me that their customer service program has ended and I am on my own for fixing the issue. It is frustrating as a loyal customer who has driven Toyota vehicles for more than 20 years to be told that even though the issue was caused by Toyota they will not fix it because of some arbitrary date. It is not under my control when the paint chips and bubbles. Setting an arbitrary date is very unfair and not reflective of the high-quality of customer service that they say they provide. Very disappointed.
1 month ago
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