I need some proper help, My Experience with TravelJunction has been an absolute disaster; It has been two months of constant calling, extreme rudeness over the phone, just today I got the phone hung up to me. I bought a ticket, which then I had to cancel due to the pandemic. When I tried to cancel it with them, they said no you can't do that, but you call the airline and cancel it. The Airline ( Lufthansa) kindly cancelled the flight and process to make the refund. After calling over and many emails later, many of them never got a response, the agent (Daisy Wilson | Sr. Travel Consultant) asked me again to do her job and get a refund receipt. Once again, I was the middle person between the airline and the travel agency. Finally, I receive the receipt send back to daisy which she does not bother to respond therefore I call again, and now the new excuse is that the airline is lying and that they have not received the refund until they do they won't give me my money back. Today on the phone I ask to please put me through a supervisor and she answers that she has no supervisor and that she can't give me a name then see decided that she will hang up on me. I am merely asking more kindness professionalism and to get the money back from a flight that I never took.