Avoid this scam of an agency at all costs. My flight to West Africa via Morocco was cancelled in December 2021 due to national travel restrictions. This agency refused to refund me nearly £600 despite the airline confirming that they had already returned my money to the agent. They then claimed that they would deduct a £75 miscellaneous admin fee from my refund that I'd have to wait 12 months to return my monies. They eventually stopped responding to me. when I sought an update on my refund. I saved all my prior telephone notes and email correspondence with them. Thankfully I booked via credit card and claimed my money back via chargeback request. Travel Junction still attempted to dispute the refund with my bank before the matter was settled in March. Honestly, I would never book with them again. The call handlers all gave me conflicting information (Nick Johnson and Oscar Bucher); the office is based in India and consultants use aliases. Nothing short of poor customer service and transparency. The business is clearly struggling to keep afloat at all means necessary even to the detriment of their customers.