I think Travelidge is fine and I have no complaints about the standard of the accommodation... but I've been getting really upset about the lack of customer service I've experienced for almost a year now. I keep calling the Hotel I was booked with and they keep promising me a voucher for a future stay due to the exceptional circumstances which meant I couldn't use the booking that I had just made on the evening when The Queen unfortunately died later that evening. I had made the booking to stay at TV Droitwich on Friday 9th September, just the night before, because we were travelling to Cardiff, from Hull in Yorkshire, for a football match on Saturday 10th Sept. Unfortunately. Because of the death of the Queen on the actual night that I had just made the booking... all events were cancelled as a mark of respect. I called the hotel to let them know that obviously we wouldn't be coming and asked if they could refund the booking. I was told that it couldn't be refunded but, in respect to the death of the Queen and in these exceptional circumstances, Travelodge would provide me with a goodwill voucher to use on a future stay at any of your hotels. I was happy with that gesture but since then I have received nothing... despite calling on numerous occasions over the past 10 months and being promised that something would soon arrive. It never has... and the calls I've made have actually been charged to me which now total over £35 on top of the original £61 room rate I sadly paid in advance. Why has no customer service department been in touch with me to resolve this issue? I have found this lack of care and concern from Travelodge to be very disappointing, despite being promised every time I called that someone would be in touch. I have just recently made a booking for another stay at one of your hotels, which has just cost me £124 and it would have been nice to be able to use the voucher that I have constantly been promised. Can someone help me please? My booking Ref was 1552037736. (Mr. Taylor, Hull.) You can either post a voucher to me or e-mail me on nicktaylor1904@gmail.com... but I just want someone to help me and show some genuine customer care. It would be much appreciated. Thank you.