I’m sure that my stay here will be exactly what I’m paying for and expect. Booking it via the app however, was a nightmare. Online through the normal website, it kept seizing, so I went to the app. Managed to book it okay but then any notifications I received regarding my booking implied that I had both booked one room and two rooms. My bill told me that my total paid was for one room despite in an earlier line referring to the fee paid for two rooms. When I then checked on the app, it told me I had no bookings at all. Trying to ring your helpline at 10 pm involved a very long wait, so I soon gave up. Thankfully, I managed to contact the hotel direct who confirmed two rooms had been booked and they apologised, admitting there have been problems in the past with similar. A frustrating and slightly angering 90 minutes until I rang them direct, and they could not be more helpful.