Friendly staff members but the state of the room I was given was horrific, especially the carpet which had splatters of blood stains on the floor! To be specific avoid room 209. You wouldn't want to walk around barefoot either as the floor felt sticky and the colour of the carpet is changing as it's very old. There's also dust on the desk near the kettle area and there isn't a blowdrier if you wash your hair. You cannot open your curtains unless you want to become friends with the other guest staying opposite you as their window is directly facing yours. Other than that, the toilet and shower was clean, no traces of pubic hair or skid marks. I had to use shower gel to wash my hands though because the cleaner clearly forget to top up the hand gel dispenser. The hallway smells like marijuana as well which isn't nice for anyone that doesn't smoke. The best things of the room is the positioning of the TV which is right above the double bed, the 4 pillows you're given is a touch and there are type b charging points attached to the bed frame. 2 stars for me.