We stayed at the York central micklegate Travelodge. We were put in a room right near to where everyone has breakfast so it was very noisy. We realised this just after booking in and we asked at reception to be moved to another room but was told by the receptionist that there were non available but to ask again the day after. But by then we would have unpacked so would of had to pack up to be told again that there was no other room available. Also the receptionist was eating a pizza at the front desk with 2 colleagues while the receptionist was checking to see if there was another room available for us to move too. and I also heard another member of staff ask which room they were sleeping in tonight. So the staff member was allocated a room but there wasn’t a different room for me and my husband to stay in. I felt like the receptionist couldn’t be bothered with my complaint and just dismissed me just so she could carry on eating the pizza. I felt like this was very unprofessional as well. It puts us off staying there again. We have stayed at quite a few travelodges over the years and have never known the breakfast room to be on another floor other than the reception floor. This should of been stated at the time of booking that the room is near the breakfast room so will be noisy in the mornings. If this was stated at the time of booking we wouldn’t of bothered booking 2 nights there for my birthday. It was very noisy and we got woken up early by the noise when we were trying to enjoy having a lie in. We were very disappointed by your hotel and customer service at the reception too. It doesn’t give us much hope if we stay with another travelodge again in the future.