For a funeral I had to go to Curaçao for 4 days. I booked a hotel accommodation through Trivago at Otel.com. Price was right and I had booked the room and paid via credit card. When I arrived there, I was informed that the travel company had failed to pay the invoice. Hotel Livinstone in Curaçao has neatly contacted Trivago / Otel.com to arrange things (good hotel by the way). On the day that I had to leave I was told that I was not allowed to, because the bill was still not paid. Called several times with Otel.com (from Curacao to Turkey) with my mobile phone. After being kept on hold endlessly I was promised that they had now arranged everything with the hotel, I hung up. Hotel did not receive any payments. I forced pay the bill again myself. On December 22 I sent an email to both Trivago and Otel.com. Trivago has not responded so far, I had to contact Otel.com. To Otel.com I had send proof of payment for bill. Heard nothing more. Fortunately I had the means to pay twice. What if bill had been a few thousand euros? The service is far below standard. I understand there are holidays, but I have never experienced this.