I ordered a present plenty of time before my friend's birthday- 4 weeks later and it still hadn't made it to her. When I enquired about where it was, I was informed that one of the items was out of stock and the boutique wanted to wait until both were in stock before dispatching. This would have been fine, had someone told me but I received no notification or explanation until I contacted them, which isn't great customer service. In all fairness my refund was processed quickly and emails were apologetic, but I would hesitate to use again if I needed items by a particular date.