First order was lost by delivery company. Took almost one month to receive the replacement item and refund. Received a refund after 2 weeks of waiting for replacement items which were out of stock but I was told I will be getting them - miscommunication on Trouva and boutique side. Second order - item was out of stock but still available on the website - boutique didn't update Trouva website accordingly. Received refund. Second parcel - opted for gift receipt - so the receiver can't see the price on invoice- invoice was without the price shown on it but the items still had price labels stuck on them. So it kind of defeated the object. Cons - delivery company & communication between shops and Trouva Pros - problem handling & resolution.