Please Beware! Ordered a hoodie and a pair of jeans from Tru Religion. Items were delivered 3 weeks later I opened my package and only saw the hoodie no jeans. Realized the back of my package was ripped and covered with Scott tape meaning someone stole my jeans out during transit. Contacted FedEx they told me I have to have the shipper (Tru Religion) contact them to file a claim which I thought was very odd. Good ole Tru Religion doesn’t have a REAL contact center or any real method of getting in contact with their “support” team to report issues you have to send a text message to a 1800 number. l spoke with Erin G, Victoria D, Lynda M by far the most illiterate and rude people I have ever encountered with. They all refused to assist or would consistently just disconnect the chat. It was nightmare and FedEx was no help either. Thank goodness I ordered thru Klarna and was able to speak with someone and file a claim bc this was crazy I have never experienced nothing like this with no company ever.
I would suggest if you are interested in buying Tru Religion please don’t not buy from their company website look on eBay, Depop, or even Urban Outfitters. DO NOT BUY FROM TRU RELIGION IF YOUR ORDER IS WRONG OR ITEM DOESN’T FIT YOU ARE OUT OF LUCK BC THEY WILL NOT HELP YOU WITH RETURNS OR REFUNDS.
8 months ago
True Religion has a
1.3
average rating
from
361
reviews
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