True Religion Reviews

Name: True Religion
Rating: 1.25

1.3 Rating 386 Reviews

6 %

of reviewers recommend True Religion

Company Reviews

Questions

Metrics

1.3

Based on 386 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 26%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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True Religion 1 star review on 24th December 2024

Margo

True Religion 1 star review on 20th December 2024

Anonymous

True Religion 1 star review on 19th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their quality has gone WAY down in the past 3 years. I bought my husband a sweatshirt and after one wash and hang dry the stitching is coming lose. I asked for a replacement and was denied. For a company that made over 400 million in 2023 you'd think they'd remember it's due to the COMSUMER. After purchasing many pairs of jeans, shirts, hoodies and beanies I will never purchase from them again. There's a reason they're not open for google reviews. You'll get better quality and customer service from Target.”

Helpful Report

Posted 5 days ago

“Review for True Religion: 0 Stars I have never been more disappointed with a company’s customer service. We’ve been trying for days to get in touch with a live person, and it’s impossible. True Religion provided a number to text and an email to request a return label, but we haven’t received anything. Without a return label, we can’t even send the item back. It’s beyond frustrating that a company with such a big reputation and famous people promoting their brand would have such poor customer service. You’d think they’d care about their customers and work harder to keep their business afloat. Unfortunately, I’ll never order from this company again, and I wouldn’t recommend them to anyone. Absolutely zero stars. True Religion needs to step up their game.”

Helpful Report

Posted 5 days ago

“Don’t Buy!!!!!’ They Charged account Haven’t Communicated Since . No Shipping Tracking or Responding… Please Don’t Buy !!! Worst Online Retailer…..”

Helpful Report

Posted 1 week ago

“I orderd 2 pairs of pants only reveived 1 of 1 on my ticket that was shipped. Online has no one to speake with. Don't bye nothing on line”

Helpful Report

Posted 1 week ago

“Never buy from True Religion clothing company!! They have the worst communication and customer support. I've order five items from them and it shipped out but while it was shipping out it went all around the East coat when I'm here in California, they are horrible in emailing you back and terrible at everything with their services!! Don't buy from this company this is probably why they've went out of commission twice!!”

Helpful Report

Posted 1 week ago

“I purchased a varsity jacket online and they sent a hat instead…I’ve emailed customer service and STILL haven’t received any response…I’ve spent so much money with them for the holidays and this is the thanks I get…make sure you have money to just gamble with when making a purchase”

Helpful Report

Posted 1 week ago

“Terrible customer service. Do not buy any items. Nothing is true to size If you have to do a return you might not get a refund. It is almost impossible to reach customer service. The items are too expensive to not being able to reach customer service. When you finally get in contact with them they are no help.”

Helpful Report

Posted 1 week ago

“True religion online is the worst, i would never shop with you guys again”

Helpful Report

Posted 2 weeks ago

“True Religion, am so disappointed I brought so many outfits from them, but one of it was so big on me, so I returned it same day it was received, up till now since November I haven’t received my refund for $100”

Helpful Report

Posted 2 weeks ago

“They don't do returns past 30days even through the holidays. I would tell everyone to avoid purchasing through the holidays for presents. Specially since alot of items vary in size smaller or bigget.”

Helpful Report

Posted 2 weeks ago

“No communication and no confirmation. No one answered my phone call and no one answered my emails I sent. Poor service”

Helpful Report

Posted 2 weeks ago

“I want to express how HORRIBLE MY EXPERIENCE was online shopping with TRUE RELIGION. I placed an order on Dec 6th and it was shipped Dec 9th. Today’s date is Dec26th and still did not receive my order. Instead I’ve experienced the HORRIBLE CUSTOMER REPS VIA THE TEXT APP…MEGAN E…AMY W…JADE M….ERIN G and LYNDA G…i reached out several times when I noticed my package wasn’t moving and instead of calling fedex and having my package expedited…they just kept giving me the run around until Dec23rd when a refund was issued. I expressed SEVERAL TIMES I DID NOT WANT THE REFUND BUT JUST TO CALL FEDEX AND HAVE MY PACKAGE EXPEDITED. It seems it would be cheaper to expedite the package vs issuing a refund. After all that i was told that i would still receive the package after holidays due to fedex having delays. But when i spoke to fedex today they advised me that the items were being returned to the sender. This was the worst experience in my life. Instead of ensuring that I received my order, you guys just issued a refund and dismissed all the troubles and waiting i have been doing for the last 3weeks. You advised me that i could reorder the items but THEY ARE SOLD OUT IN MY SIZES NOW AND WHY WOULD I WANT TO REORDER SOMETHING THAT NEVER CAME IN THE FIRST PLACE?. I thought the objective is to sell clothes & make customers happy, NOT USE THE CHEAPEST SHIPPING METHOD THEN TREAT PEOPLE HORRIBLY WHEN THEY DO NOT GET WHAT THEY PAID FOR. A refund defeats the whole purpose in shopping online. i didn’t shop online just to spend 3 weeks waiting on a package that never came. I’m sure the owner would not appreciate how this business is being ran and I intend to EMAIL CONTINUOUSLY UNTIL MY EXPERIENCE IS HEARD AND RECTIFIED”

Helpful Report

Posted 2 weeks ago

“Ordered on 12/20 for overnight shipping. Hadn’t received package on 12/23 & it showed delayed in Memphis, TN for more than a day. They wouldn’t refund the shipping cost. Looking at my invoice they overcharged on the shipping like they added taxes on to it. My package arrived on 12/24 tore up & tape all over it. I had ordered 12 items and only 3 were in the package with the packing slip showing 12 items. I called FedEx they said they couldn’t do anything & to have TR file a claim. They don’t even have a customer service # they only have text or email. I’m wondering if it’s TR or FedEx that’s doing this because the shipping sticker showed packaged weighed 3lbs & I weighed the 3 items & they were 2.8lbs so it seems TR didn’t even send all items to begin with or FedEx lost/stole them & redid the shipping info.”

Helpful Report

Posted 3 weeks ago

“I have been trying and trying to get someone to help me. I bought some jeans and sweatpants and need to return them. I followed directions to get the return labels but it errors out when I try to access them. I have emailed customer service multiple times with my order number and screenshot of the issue. NO one will help me. Instead I just get a return email saying that the issue is closed with a link to where to get a return label... which you cannot do once you have already asked for one. I reply saying it is not closed and I still need help but then no one answers. I have been a customer for over 30 years but that is about to come to an end unless I can get some help. I even tried facebook .. no one even bothers to answer you there either. BAD customer service”

Helpful Report

Posted 3 weeks ago

“Sent me the wrong item entirely and no one had answered any calls, emails, or sms messages”

Helpful Report

Posted 3 weeks ago

“I prdered from True Religion in the past with no problem. I recently ordered and the items do not fit. I put in the information for a return label and the label was suppose to be emailed. Well I never received the label You can only get 1 label per order. I have been emailing and trying to chat with no replies to either. This is really bad especially for the amount of money people are spending. Do better True Religion this is not good business. I need a response.”

Helpful Report

Posted 3 weeks ago

“Waited an hour to get into contact with someone just to get attitude and no resolution. Really frustrating because this is my first time ordering. Tried to respond and the chat was closed.”

Helpful Report

Posted 3 weeks ago

“I ordered the red Crystal Tiger Zip Hoodie & Jogger set on November 29th, $123.00 Label was created on 12/3 @ 2:40 in California. Arrived in Ellenwood, GA on 12/14 at 7:40 pm. Today is 12/20 and it’s still just sitting there. I sent an e-mail to True Religion customer service, awaiting response. I will update once received, this has been a bad experience”

Helpful Report

Posted 3 weeks ago

“I have been contacting True Religion via their text app since December 13th about my package. It was scheduled for delivery and has not moved. I contacted Fedex and Fedex said contact True Religion so I have and the customer representatives on the text app are so rude and unhelpful. Megan E lied on Monday Dec 16th and told me to contact them back in 3days. I did which is today and SUPER RUDE JADE M was VERY RUDE AND WOULD NOT CALL FEDEX SHE ACTUALLY TOLD ME IF COULDNT WAIT FILE A CLAIM WITH MY BANK. She was HORRIBLE TO TALK WITH. She also told me to call in 2-3 days just like Megan said on Monday. They just lie and give you the run around. You cant speak to a live person only text. ITS HORRIFYING. Im uploading the screenshots of the LIES AND HORRIBLE CUSTOMER SERVICE FROM MEGAN E AND ESPECIALLY JADE Mshe should be FIRED”

Helpful Report

Posted 3 weeks ago

“I bought my first True Religion Jeans and I love it. At first I didn't know what size to get because True Religion jeans run slim. I went ahead and went to the macys app and checked the measurements for a Lucky Brand Jeans I got and I thought to myself the True Religion jeans will shrink a bit after I wash and dry it. I finally bought size 34 and it was a little loose but I was right - after I washed and dried the jeans they shrank and now my True Religion jeans fit perfectly fine on me. Shipping was a bit slow because I ordered my jeans on 12/10/24 and got it today 12/17/24. The good news is I'm not disappointed on my purchase”

Helpful Report

Posted 4 weeks ago

True Religion is rated 1.3 based on 386 reviews