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True Religion Reviews

1.3 Rating 362 Reviews
6 %
of reviewers recommend True Religion
Company Reviews Questions Metrics
1.3
Based on 362 reviews
Shipping & Delivery
Delivery Methods
Courier, Postal Service
Average Delivery Time
Over 7 Days
On-time Delivery
Greater than 26%
Accurate And Undamaged Orders
Greater than 86%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Visit Website

Phone:

844-878-7546

Email:

customersupport@truereligion.com

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Michaela Hronek
Verified Reviewer
“Another vote for poor customer service, ordered a wrong size, seems impossible to return the item, no response to any emails. Sent 5 emails, one reply stating my request is closed. Closed for whom?? Save yourself a hassle and if you like their products shop in store.....”
Helpful Report
Posted 5 days ago
Anonymous
Verified Reviewer
“I don’t like the fact that I have the wrong address on my order and I emailed them as soon as I placed the order and they still shipped it to the wrong address I’ve ordered from tons of other places and they were able to fix shipping issue”
Helpful Report
Posted 1 week ago
Alla Dokser
Unverified Reviewer
“I wish I read reviews before I ordered 😔 No confirmation on order no email confirmation 😞spent $250.”
Helpful Report
Posted 2 weeks ago
Anonymous
Unverified Reviewer
“This company sucks there’s no customer care services I lost 140.00 due to wrong address on my order these people will not honor you when the mistake is over n there end this is terrible no one to help you.”
Helpful Report
Posted 3 weeks ago
Anonymous
Verified Reviewer
“Return on order to the outlet store at Woodbury Common on 08/26, tracking said it was delivered on 09/4 and signed for by M Guzman. Today is 10/23 and I still haven’t received my refund or any kind of communication from True Religion, try to call the 800 number ring without an answer, emails, text all go unanswered. Worst company ever.which I had read the reviews before buying. I never had to return anything I buy from them before so I really didn’t think to check the reviews, but buyers beware read reviews before ordering from this company.will never shop from this store again”
Helpful Report
Posted 1 month ago
Kwame Holley
Verified Reviewer
“Love the way the jeans fit my body as a thicker guy. True religion jeans are still doing the big one..!! They need to bring back the jeans that use to have the pics of diff stuff on one pocket and the regular horse shoe on the other”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Quality of clothes is 🔥🔥🔥I Love it!!”
True Religion 5 star review on 19th October 2024
Helpful Report
Posted 1 month ago
Carrie
Verified Reviewer
“Horrible. Theres no phone number to call, no one answers your emails, customer service is garbage. I ordered an item twice by accident and wanted to cancel one. Nobody responds. On their website it says they don't cancel orders. They're overpriced as it is and have the nerve to not provide proper customer service. Never shopping with them again. Not worth it to me.”
Helpful Report
Posted 1 month ago
Nicole Masterson
Verified Reviewer
“Terrible customer service via chat and extremely rude. My package was lost by FedEx and FedEx advised to call the company and get them to file a claim. Instead of doing that they told me I had to wait longer and ended the chat. Very rude!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“Delivery Service and Quality of clothing has and is👌🏽 👏 ✨️ Top Tier too me @iamgapper”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“9/6/24 I placed an order with them and they sent me the wrong items. They do not have a phone contact, and can only be contacted via email and text. There is no chat feature on their website either, though they state it has that option. I told them they sent the wrong item, and they just told me to request a refund, and reorder. Now the promo price has changed, and they say they will make that adjustment. However, it doesn't change the fact that they messed up the order, and now I have to go out of my way to return something that was in their error. And yes, the text customer service is Lynda M., and only replies with default responses that are utterly useless.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“Horrible! How are they still in business. Can’t even talk to anyone. To return something, they have to send it back and then you get a refund when the item arrives to who knows where. Even if you take it back to the store.”
Helpful Report
Posted 2 months ago
Anonymous
Unverified Reviewer
“I made purchase the other night, the order went through at 11:54PM! I went back on the site the next day to look at jeans and notice that both hoodies I ordered were on sale even further. The $83 dollar hoodie was now $71 and the $60 hoodie is now $50. I reached out by email, sent screenshots of everything. My order #, the receipt, how much the hoodies are now and how much I paid, just 6 minutes before the next price drop occurred. I got a notification that true religion refunded me 52 CENTS!!!! I was in the process of placing another order and said forget it! Had I purchased items anywhere else and the price changed 6 minutes later, I would absolutely be given the difference. I had also clicked to redeem my $15 in points before I noticed the price difference, well, that's gone now too. So I lost $36.42 to a company that just lost a loyal customer. True religion jeans WERE the only jeans I would wear because of the authentic jean materials. They have since started slacking on the quality of clothes they're putting out and I have at least 4 pair of jeans in my closet I will not wear because they are either too thick of jean and not the 100% cotton or they just made the inseams so incredibly long that the jeans go up to my chin. Typical for a company that goes from very little people actually wearing their brand, to more and more people wearing it... guess it went to their head and it became a quantity over quality. What a shame.”
Helpful Report
Posted 2 months ago
Magdalena Portillo
Unverified Reviewer
“I placed an order for my sons back to school clothes. The order was almost $400. I seen a picture from FED EX showing the package but by the time I got home from work there was no package. I filed a claim thru True Religion they asked me to file a police report which I did and then they said. No Refund it says your package was delivered. I told them I never received anything, someone should of been asked to sign for it but they just ignored me and the phone number doesn't work.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“I made purchase totalling $236. And ask if the can give me a store credit because the size was very mid leading and super huge so I went ahead and purchase smaller sizes hoping they would of give me a store credit for the first purchase and they told me they are sorry they can’t do anything because I pass my 30 days. When I explained that I was not in the country and had no way to get to the item. So I guess as they say it’s my loss they can’t help. That’s a joke especially when customers spend a lot of money in the store.”
Helpful Report
Posted 3 months ago
Tasha
Verified Reviewer
“Lynda M. Is very rude. She keeps disconnecting the chat. I will not be shopping here anymore. All because you can't give me an answer about my return. True Religion needs a phone line.”
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Two separate orders, subpar quality of items. Had intentions of returning said items. Broke my right arm, dominant hand, and missed the deadline to return the items. I explained my situation and this company did not care. Shameful lack of compassion and understanding.”
Helpful Report
Posted 3 months ago
Marie
Verified Reviewer
“The way my jeans fit I love the vest and all”
True Religion 5 star review on 25th July 2024
Helpful Report
Posted 3 months ago
Anonymous
Unverified Reviewer
“Lynda M in customer service keeps cutting me off every time I try to dispute this my order never turned up and they took the money this is a fake website DO NOT ORDER”
Helpful Report
Posted 4 months ago
Anonymous
Verified Reviewer
“They shipped my entire package to the wrong address I went to the place it was delivered they claim it was returned to fedex, spoke to fedex they want true religion to contact them, which they refused the only communication I’m getting from them is “ the ticket has been marked as solved. Solved how? The worst customer service ever! and the only way to communicate with them is via email and no matter what u ask or say it’s the same response”
Helpful Report
Posted 4 months ago
True Religion is rated 1.3 based on 362 reviews
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