I want to express how HORRIBLE MY EXPERIENCE was online shopping with TRUE RELIGION. I placed an order on Dec 6th and it was shipped Dec 9th. Today’s date is Dec26th and still did not receive my order. Instead I’ve experienced the HORRIBLE CUSTOMER REPS VIA THE TEXT APP…MEGAN E…AMY W…JADE M….ERIN G and LYNDA G…i reached out several times when I noticed my package wasn’t moving and instead of calling fedex and having my package expedited…they just kept giving me the run around until Dec23rd when a refund was issued. I expressed SEVERAL TIMES I DID NOT WANT THE REFUND BUT JUST TO CALL FEDEX AND HAVE MY PACKAGE EXPEDITED. It seems it would be cheaper to expedite the package vs issuing a refund. After all that i was told that i would still receive the package after holidays due to fedex having delays. But when i spoke to fedex today they advised me that the items were being returned to the sender. This was the worst experience in my life. Instead of ensuring that I received my order, you guys just issued a refund and dismissed all the troubles and waiting i have been doing for the last 3weeks. You advised me that i could reorder the items but THEY ARE SOLD OUT IN MY SIZES NOW AND WHY WOULD I WANT TO REORDER SOMETHING THAT NEVER CAME IN THE FIRST PLACE?. I thought the objective is to sell clothes & make customers happy, NOT USE THE CHEAPEST SHIPPING METHOD THEN TREAT PEOPLE HORRIBLY WHEN THEY DO NOT GET WHAT THEY PAID FOR. A refund defeats the whole purpose in shopping online. i didn’t shop online just to spend 3 weeks waiting on a package that never came. I’m sure the owner would not appreciate how this business is being ran and I intend to EMAIL CONTINUOUSLY UNTIL MY EXPERIENCE IS HEARD AND RECTIFIED