I have ordered from TR several times in the past, with no problems. This last order that I placed over three weeks ago has not been received. They charged my credit card, and I even received an email that my item was shipped with a tracking number. Checked the tracking number and no information. Sent email received a generic response. Called was placed on hold so long my battery died. Attempted to Chat no one responded. Called to today the wait time is over 400+ what is that?? Very disappointed and will be contacting my credit card company to dispute the charge. My poor son will have to get his items elsewhere.