I wish I could give this company zero stars. I also placed an order back in December and was immediately charged for the full order. I did not receive one item and was sent the same Sorry email saying the item was out of stock and I would be refunded within 3 to 5 days everyone else has commented about. That was a month ago!! Forget about calling their customer service line unless you have 2-300 minutes to wait on hold!! I opened a case with Paypal last week. They have yet to even respond to that but continue to send me the Sorry here's 25% off emails. WTF, I don't want 25% off. I would like my money back you stole from me for merchandise you clearly didn't have in stock but continued to advertise for sale on your website. I actually liked this brand and was a loyal customer. Never again. Back to levi's and Polo for me and my family.