TR is an example of what Customer Support should not be. Great jeans, but it ends there. Make sure you get your jeans at a store and you are happy with them when you walk out. Any other experience will be a nightmare. TR sent me the wrong pair of jeans 3 times. Email replies are practically non-existent (no, none in my Junk folder). Last reply to replace a botton was to use their repair email with specific info. No kidding, that's what I did use. I aged quite a bit waiting on IM chat and phone support. I do a lot of online shopping and leave plenty of 5 star reviews. I'm sorry, but TR barely makes 1 in my book for how they treat online customers.