I wish I could give them less than a star! I placed an order for some items for my son who leaves for college on the 22nd. Never received order confirmation via email, checked the website and status is "not shipped" called to see if it has even processed. The customer service rep sd, "there was a problem with our system when you placed your order, I will do it manually," Checked the website today, and status is still "not shipped." OTP with customer service now and the rep says, "there was a problem with our system hen you ordered, I'll do it manually." Really? I told her thats what the last person told me. I want a supervisor. Not surprising the one and only supervisor for the entire call center is on the phone with someone else. The rep did give me the option of cancelling my order, as if I wasnt aware!