Ordered and paid for a pair of shorts at the Columbia MD store. After a week, I contacted customer service only to be told my order had been cancelled. I asked why wasn’t I contacted I was told we technically have until tomorrow to contact you. I inquired about my refund and was told I had 2 options... 1- go back to tge store to have them credit my credit card, 2-they could send me a check that would take 4-6 weeks. I was appalled, I said why can’t you credit my credit card, I was told the only way was to go back to the store, I said so you want me, the customer, to drive back to the store to get my money after you canceled my order, she said yes. I asked to speak to a manager who told me the same thing. This was my very 1st purchase with tru religion and proved to be a nightmare. As a customer Ive never been inconvenienced by having to return to the store to get my money for a item I did not cancel. I expected to be compensated for my additional time to go all the way back by being given a discount at least.... NOT nothing! Then I get to the store to be told we don’t do that customer service does that... now I’m hot! The not so professional young lady proceeds to call someone while ignoring me explaining what happened, I finally stopped talking to myself because clearly she wasn’t listening. She then goes to the back for a few minutes without explanation and comes back with ok my district manager said I can do it. She does the refund and as I’m waiting another employee (male) turns the music back on, then I hear very explicit lyrics, I said what are you listening to, they both say why what’s wrong, I say you didn’t hear that, she says I’m sorry I had a different station playing I don’t know why they are playing this and proceeded to turn it off. I said that is not professional to play in a store especially given children could be shopping with their parents. She apologizes, i get my receipt and leave. Moral of the story, it starts at the top and customer service... no one knows what they’re doing!