I went in store to purchase an item I saw online because I was experiencing a problem doing an online purchase.They also told me once I receive the third sms that says ready for collection then I can come in store to collect my parcel. Yesterday the 22nd December I received a sms stating that my parcel is on its way to the store. Today 23rd December I received an sms at 8:11am stating that the parcel is ready for collection at Identity. Requested an Uber to collect my parcel only to get there to stand in a long line to be told that my parcel hasn't arrived yet,I then had to request an Uber to just leave again without my parcel. Such a waste of time and money! Also, I was told that I am not the first person to experience this, on numerous occasions clients come and collect their parcel and it's not ready-also showing their sms that says their parcel is ready for collection. This is unacceptable! Such a disappointment in Truworths online purchase services.