Was gifted a pair of pants purchased at Kenilworth Center branch, but the size wasn’t ideal, found a more suitable pair at Canal walk branch (style and price differnece) however the purchaser didn’t have the transaction slip any longer. Was told by the shop assistant at KC that the slip wasn’t not needed in the event of a return/swap etc. however I’ve learnt that it’s policy not to perform any of these regardless. I’d shown the garment which had all its labels still in place, including the inner liner woth the word Truworths inscribed, no chance that I’ve tried to swap a completely different pair of pants bought at a different retailer 😡😡😡 The worst part of my experience was that I was left to sort this out by myself, made numerous calls to the KC branch as the transaction details coukd be verified, even to the point where one CW assistant asked me if I had ensured that the KC branch sent through the Email confirmation LOL how should I know this without access to the stor’s Email system!!!! It took all of three and half hours to resolve this matter, so not at all in agreement with your return policy, clearly your decision makers have no clue how the other retailers are taking steps to make processes easier rather than more stringent. Canal Walk staff are in desperate need of mentorship in the customer relationship realm, lacking in every sense😡😡😡😡 Please have you teams put the customer first, see the issue through to fruition, and with the proper care and attentiveness !!!