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Anonymous
On Monday 8 July I went to Truworths Wonderboom to assist me to have a dress that was only available in Truworths Potchefstroom transferred to their branch. I was met by staff unwilling to assist me with my request. I had already spoken to the manager of the Potchefstroom branch and she confirmed that she would be happy to assist to have the dress transferred. I had to raise my voice to get the attention of the person assisting me because at some point she told me to move away from the counter in order to assist the customers behind me and I said I will not move until I was assisted. At some point the manager called the Potchefstroom branch and made arrangements to have the dress transferred to Wonderboom. The attitude of the staff of this Wonderboom branch really leaves a lot to desire. When I went to collect the dress on Friday 12 July the person behind the counter recognized me and remarked loud enough for me to hear "this is this rude gogo". Really? I don't think I will ever put my feet in that store again. The staff of that store is hopelessly too self centered and unprofessional. On the other hand, the staff in Truworths Potchefstroom went out of their way to assist me. The manager called me as the courier left with the dress, tracked it and called me when the dress was delivered to Truworths Wonderboom. She later called me to find out if I was happy with the dress. Bless you Tebogo and Thabang in Potchefstroom.
5 months ago
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Truworths has a 2.0 average rating from 217 reviews

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