The worst customer service ever!
My friend was trying to unlock his account on Turo, everything was okay until they asked me to send my Driver License, selfie with Myself holding my driver license, my credit card statement, selfie with Myself holding that freaking statement in my hands. It is crazy with this requirements, and the most important is why the hell I had to provide any of my personal information over to Turo, if my friend had issues, not me?? And we never lived together.
I feel bad for my friend because he spent two weeks trying to unlock his account and at the end it still wasn't done.
Since I refused to send my personal information, Turo never unlocked my friends account.
I've never seen this kind of poor and uneducated customer service, even from DMV!
I am writing this review just so people can understand how ridiculous and poor Turo's customer service is. With all this nonsense questions and not been able to properly explain why they need all this information.
Be careful and stay safe!
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