Turo Reviews

Name: Turo
Rating: 1.27

1.3 Rating 1,171 Reviews

6 %

of reviewers recommend Turo

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1.3

Based on 1,171 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week

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(FREDMERCY 3 4 7 AT GMAIL.COM) Help Me Recover My Lost Cryptocurrency From A Scam

Timothy Williams

Anonymous

Reservation Number 37829502

397

Anonymous

Anonymous // 01/01/2019

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“Don't do it. It's very unreliable. You are depending on regular people for the upkeep of the car. Shortly after our road trip began the engine light turned on. We inform the car owner and they say its a faulty sensor. They say to keep going and call if it starts feeling off. 3 hours into our drive on a smooth freeway with nothing on the ground the tire blows. Out of nowhere. We call the owner and Turo. Turo basically couldnt help because we were too far from the original destination. And said its automatically our fault because its a tire! They were not helpful at all. We were stuck on the side of the road with two kids. I also paid for the extra insurance and of course, tires aren't covered! Thank God my husband was able to put the spare on and we had to get another tire!”

Helpful Report

Posted 9 hours ago

“I had a very disappointing experience with Turo, and I think others, especially families, should be aware. This happened during the Christmas holiday travel period, which made everything significantly worse due to high demand and limited availability. I booked a vehicle in advance for pickup at Orlando International Airport (MCO) while traveling from Maryland with my wife, two young children, and my parents. Just 30 minutes before pickup, as we were arriving at the airport, the host canceled the trip, claiming the car was overheating. At that point, we had no options: Rental companies at the airport were completely sold out due to the holiday rush We were left stranded with kids and elderly family members We had to pay for last-minute Uber transportation What made things worse was Turo’s response. I contacted support immediately, and they simply told me there were no alternative vehicles available and that they would issue a refund. No assistance, no contingency plan, no accountability. While I understand that mechanical issues can happen, canceling at the last minute, especially during Christmas travel, without any backup solution is unacceptable. This experience showed me that Turo does not provide the reliability you would expect from a transportation service. If something goes wrong, you are completely on your own. I would strongly caution anyone, especially families traveling during peak seasons, to think twice before relying on Turo.”

Helpful Report

Posted 4 days ago

“I’ve decided to stop renting my car on Turo after my experience as a host. While there are many respectful and responsible guests, it really only takes one bad situation to make the risk not worth it. In my case, a guest gave my car to an unauthorized person who ended up being involved in drug-related activity and was arrested on criminal charges. The car was left in another city on 0% charge. That alone was enough to make me seriously reconsider continuing. Beyond that, the wear and tear adds up quickly. Guests often put a significant amount of mileage on the car, which lowers its value much faster than expected. On average, about every 20 trips I’ve had to deal with some kind of damage claim. Even when issues are resolved, the time, stress, and loss in value outweigh the relatively small income. I even spoke with a local police officer who mentioned that situations like this are not uncommon, which made me question why I’m taking on this level of risk for such a low return. In my experience, the platform does not always make decisions that feel supportive or protective of hosts. Turo takes at least 30% of your income. Overall, it no longer makes financial or practical sense for me to continue.”

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Posted 6 days ago

“Rented a Jeep Wrangler through Turo and experienced a serious issue when multiple wheel studs broke and the rear wheel started wobbling, forcing us to stop and get the car towed. After reviewing the original pickup photos, it was clearly visible that a lug nut was already missing at the start of the trip, so the problem existed beforehand. Despite this, Turo denied reimbursement, claiming everything was intact at pickup. The support experience was equally frustrating, with weeks of calls, repeated promises of follow-up, and constant redirection between claims and customer service without any resolution. We were ultimately left stranded in a remote area and had to arrange and pay for a replacement car ourselves.”

Helpful Report

Posted 1 week ago

“Don’t advertise your car on Turo. As a host Turo treat you incredibly badly. The margins are increasingly tight and Turo take at least over 30% of your income. Despite this Turo are now charging me £419.96 to recovery my vehicle when it apparently broke down at the end of December 2025. Initially Turo covered the cost and now three months later they are trying to recovery the costs from me, the host! Why do I give a third of my income to Turo? this is supposed to cover such instances. In December 2025 Turo instructed their own recovery team stating they will cover the costs, then 3 months later Turo go back on their word and try to recovery the costs from the host. Had I had known recoverying my vehicle over the distance of only 60-70 miles would cost £419 I would have arranged my own recovery at a significantly reduced rate. When my vehicle was brought back to me there were no mechanical faults and no warning lights illuminated on the dash, no evidence to support the alleged break down was as a result of a mechanical fault. I had rented out that particular vehicle with Turo over three years a total of 46 trips, some lasting over one month. Never before has the vehicle experienced any faults or breakdowns. Do not trust Turo.”

Helpful Report

Posted 1 week ago

“I had a trip January 3, 2026 that I had to cancel due to surgery. They approved the refund however they never paid me back. It cost me $1000 and countless time trying to get my money back.”

Helpful Report

Posted 1 week ago

“Not a good company”

Helpful Report

Posted 1 week ago

“The trip was cancelled by the host 30 minutes before I needed the car. I tried to get assistance from Turo because being so last minute the prices were extremely more expensive. Turo opperator said he couldnt assist so i asked for a supervisor and while waiting i was able to book a vehicle that was 77 dollars more and because i did not want to lose it i booked it. Upon the manager finally getting on after 20 minutes he was rude dismissive and questioned my principles, when i asked if after being a customer and spending as much as i have would they credit me the difference of 77 dollars he said no flat out. I will probably cease to be a customer of Turo after this.”

Helpful Report

Posted 1 week ago

“Maybe the easiest rental experience I've ever had. I had never heard of Turo before, but as I set up the reservation, it was actually very easy. I even had to make a last minute change adding car seats and Adam helped me out quickly and easily. When I got to the airport the vehicle was already ready to go and in great shape. Adam left detailed instructions for me in advance so I knew exactly what to expect.”

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Posted 1 month ago

“We attempted to book a truck. The app did not let us finish booking because a prompt always came up "I'm sorry. We are having trouble..." On the day of our trip we received notice that our booking that were were not able to book or get a confirmation was canceled AND we were charged for a service we never able to book. In 2 month trying to resolve this, the chats wont respond, the email addresses to send files are invalid, phone calls are forwarded to specialist who don't answer. Today, I finally did get an email from them stating that "filing a bank dispute is a violation of Turo’s terms of service" and so our account is now closed. It is not possible for me to write how frustrating and how much I disliked my experience with this company.”

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Posted 1 month ago

“This is one star review is directly against Turo the company and their customer service. Their search functions and filters do not actually work. When attempting to filter for vehicles with mileage limits for what I wanted the search function kept providing vehicle rentals that were far less than needed. When I attempted to use their customer support I initially got a chat bot that told me there was not a feature that allowed you to filter for mileage limits. After calling out the chat bot it transferred me to an agent, who did not provide answers to my basic search requests, but kept attempting to gain more personal data about me. After attempting to get answers to the questions I asked for more than 20 minutes with zero of them being answered I asked for my account and personal data to be deleted. I will not be sung this company as an option because they cannot answer customer inquiries first without gaining all your personal info. I don’t think that should be required until they can answer basic search questions that I can find on literally any other car rental site, without providing any personal information. Tell me if you have a product that meets my needs first and then I’ll decide if I want to take steps towards buying it. What a joke!”

Helpful Report

Posted 1 month ago

“Turo consistently takes the hosts side in any dispute from my experiences with no verifiable evidence. I was charged an extra $60 because the car was said to have been unlocked when I dropped it off which is not true. I was even careful to follow the procedures and document everything and the host still found a way to charge for something. This only came after I refused to pay a $25 shuttle fee that the host was trying to charge which was illegit because the parking lot doesn't charge anyone for shuttle services. So once that was disputed, in retaliation the host "claimed" the door was left unlocked and I was charged $60 at 3am that night without any prior warning, notification or anything. My previous issue with Turo is when a host claimed I smoked in their car... I DON'T EVEN SMOKE!! I was charged $150 for that. You guys are ruining a bunch of good trips and experiences because of weak policies and no due diligence and then the foreign representatives are just like robots and provide little to no assistance to the PAYING CUSTOMERS who are the ones ultimately keeping this company going. Keep this up and you all will be faced with a pretty big lawsuit I'm willing to bet. I love the service but I'll probably never use Turo again and I hope others follow suit.”

Helpful Report

Posted 1 month ago

“I had great experience many times with Turo rentals until I met a host named Thanh. I expected another good experience, however that did not happen. Originally I was suppose to rent a Kia Sorento . He called last minute saying that particular vehicle was no longer available. He had a Carnival Van which at the time was not pictured on his site. The Van road rough and had extremely loud wind noise. The day it was due to be returned a piece of the window trim was missing. The only thing I can figure is it flew off while being driven. I had nothing to do with it. He was made aware. He picked the car up and made a claim to Turo. Then several days afterward he claimed the windshield was cracked (suspicious). Unfortunately of all the pictures I took I did not take the angle he claimed was damaged. Mind you I watched him as he picked up the car and he examined the front windshield. He took the car, called me back within 15 mins. only discussing the missing trim no mention of a cracked windshield. Then several hours later a picture was taken in a random garage claiming a cracked windshield. Unfortunately I rated the trip as good before all this happen because everything was okay until that. I regret not giving myself more time before I wrote the review. I would never ever recommend this host to anyone. I would also not recommend Turo to anyone. In my opinion they favor the host over the guest. Pictures are great to determine damages but other things should be considered . I question why after the host picks up the vehicle and inspects it,so much time is alotted to return and claim damages. It seems unfair to the guest. Either way I will not be booking again. I will just seek out the standard rental companies. They have their problems , but I will take them over the foolishness from Turo”

Helpful Report

Posted 1 month ago

“Worst rental experience I have ever had — avoid Turo if you value safety and fairness. From June 24–29, 2025, I rented a 2021 BMW X3 through Turo and purchased their additional protection plan specifically because I was traveling through a national park with rough road conditions. On the final day, I hit a pothole and got a flat tire. I called Turo roadside assistance and was told repeatedly to “keep waiting.” After hours of waiting in a remote mountain area as it got dark, I was finally told that roadside assistance might not even be available because it was Sunday — information they could have shared from the start. I was essentially left stranded and had to arrange my own tow within 15 minutes. The situation became even worse afterward. I later received a $7,000 damage bill, including replacement of all four tires, trims, and cosmetic items, even though the incident involved a single flat tire. When I tried to use the protection plan I paid for, Turo claimed it was voided because an email notification had gone to my spam folder. Customer service was extremely frustrating — I was repeatedly talked over, redirected to my personal insurance even though it is secondary, and given inconsistent explanations. This experience felt unfair, stressful, and unsafe from start to finish. I strongly recommend using a traditional rental company instead of Turo if you want reliable roadside support and transparent damage handling.”

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Posted 1 month ago

“Turo is a scam. You need to cancel within 24 hours of booking, no matter how far in the future the trip is, but the app frequently freezes and may not register your cancellation. If you don't realize it within the 24 hours, there is a 0% refund. I tried to get a refund after realizing, and was passed around for hours before eventually being hung up on by the supervisor. Don't use them for anything.”

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Posted 1 month ago

“I have the worst experience with Turo, I rented a Porsche downtown Waikiki from Thomas and he was not honest about the car. I was told it was pristine and not a scratch on it. Not true at all and the car was not cleaned with sand in the seats and floor. The brakes were not good as they were constantly squeezing and a spongy feeling. The Porsche was a hybrid and when I returned the car I filled it up with gas and was charged $59.24 for not charging the car. He beaver mentioned it was a plug in hybrid and no where on his site did it state to recharge the car. Deception at its best. No mention of it and Turo backed him up and validates his claims. Never again will I rent from Turo I am cancelling my account and deleting my app.”

Helpful Report

Posted 1 month ago

“Turo allows retaliation from hosts. A host tried to double-charge me for airport parking that was already included in the fare I paid. I contacted Turo, and they confirmed that the host was in the wrong and they ruled in my favor. The host (angrily) submitted a retaliatory review. I contacted Turo to get the review removed since they had already confirmed that I was in the right. They told me they wouldn't remove the review. I got templatized email responses from the review removal team, and when escalated to a manager, she confirmed that Turo treats its 30-day review policy as a higher priority than hosts RETALIATING against customers.”

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Posted 2 months ago

“Turo is the worst business with the worst customer service I have ever used in my life. The customer service is all offshore in the Philippines, and the hosts and cars are not real, they are all fake. I attempted to use Turo twice, once on Christmas Day, and when I arrived the "host" had no car available for me. The second time was last week (January 2026) and the host sent me to a non-existent location and then cancelled my booking. Do NOT ever use Turo - just hire a car from a professional car hire company, otherwise you will be left stranded without a car and out of pocket.”

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Posted 2 months ago

“Worst travel experience. Car broke down (not our fault), and Turo customer service was non-existent. It's just a chat bot that would not help. The company model is not set up to handle any issues at all so we were left stranded. We had to uber our way out of that situation which was really expensive and then were left with the stress of being blamed for an issue which was not our fault and the owner's maintenance issue. To top it off, Turo refused to refund us even though we couldn't use the car! Stay away from this company - it's not like airbnb although it is touted as such. Cars aren't reliable enough for this model. Even choosing a 5-star host like we did doesn't guarantee a good experience. I'll never use Turo again, even if it's less expensive than the alternatives.”

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Posted 2 months ago

“I have had a positive experience with Turo in the past, both as a guest and a host. Turo was once recognized as a commendable ethical company. However, it seems that currently, Turo has prioritized profits over everything else. I have made numerous calls to have unlawful charges removed from my account, as well as income from a customer who has rented my car for more than two weeks. Turo now employs a workforce of foreigners who are not well-versed in English or do not comprehend American customer service standards. I have asked to speak with a native American representative, but the agent informed me that he could not assist me. How is it possible for an American company to lack American representatives in customer service? At this point, I feel compelled to make these issues public and/or reach out to the American Federal government regarding the problems I am facing with Turo. I have invested countless hours trying to articulate my concerns, only to receive the same unsatisfactory outcome. Customer service will just put the call on hold when ask to speak with an american citizen. companies lose sight of their core values, it inevitably leads to their downfall”

Helpful Report

Posted 2 months ago

Turo is rated 1.3 based on 1,171 reviews