I had a very negative experience with Turo. As they are a new company to the market, they are very reactive instead proactive when it comes to their customers. Also, when you try to call/email/chat with them, they have representatives that seem to not be able to assist you and you end up being transferred again and again. Or, you can just be told that they cannot help you and that you will be contacted back, but never get a response to help you out with solving a problem. They also have a certain host, Christopher, that I would use extreme caution with if you were to rent from him. He seems nice enough to your face, but he cannot be confided in and will stab you in the back given the opportunity to satisfy his needs.